Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
At Henderson UK, we believe that online gaming should be enjoyed as entertainment only. Gambling is never a reliable way to earn money or solve financial problems. All games are based on chance, and the house always has a mathematical advantage. Play only with money you can afford to lose, and never gamble to recover losses or escape personal difficulties.
Age Verification & Legal Requirements
You must be 18 years of age or older to gamble in the United Kingdom. We take age verification seriously and comply with all UK Gambling Commission regulations. If you are under 18, you must not use our services. Parents and guardians are encouraged to use parental controls and monitoring tools to protect young people.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, help is available:
- Spending more money or time gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about the amount spent
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, family, or personal relationships due to gambling
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money or getting into debt to fund gambling
- Failed attempts to reduce or stop gambling
- Jeopardising educational or career opportunities
- Experiencing physical symptoms such as sleep problems or poor health
Self-Help Tools & Responsible Gaming Features
We provide tools to help you maintain control of your gambling:
- Deposit Limits: Set a daily, weekly, or monthly limit on how much you can deposit
- Loss Limits: Control the maximum amount you are willing to lose in a set period
- Time Limits: Set automatic session time-outs to remind you to take breaks
- Reality Checks: Receive pop-up reminders during play showing time elapsed and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break or stop gambling altogether
- Account Closure: Permanently close your account if you wish to stop gambling
These tools are available in your account settings. Use them proactively to maintain control.
Support Organisations & Helplines
If you are struggling with gambling, professional support is available. Please reach out to one of these organisations:
United Kingdom
- GamCare – Free counselling and support for problem gamblers
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free, confidential) - GamStop – The National Self-Exclusion Scheme
Website: www.gamstop.co.uk
Excludes you from all UK-licensed online gambling operators - National Problem Gambling Clinic – NHS-funded treatment service
Phone: 020 7054 2000 - Gamblers Anonymous – Peer support meetings across the UK
Website: www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
If You Need Help, Please Reach Out
Problem gambling is treatable, and support is available 24/7. If you or someone you know is struggling with gambling, do not suffer in silence. Contact one of the organisations above immediately. Professional counsellors are trained to help, and all services are confidential.
Your wellbeing is more important than any bet. Take action today.
Henderson UK operates under UK Gambling Commission regulations and complies with all requirements for responsible gaming. We are committed to protecting players and promoting safer gambling practices. If you have concerns about your gambling or that of someone else, please use the resources provided above.